wpcnt Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how wpcnt ("wpcnt", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals who register for and use the wpcnt online casino and sports betting platform, accessible at wpcnt.io. This Policy applies to all players based in Bangladesh and to any person who accesses the platform regardless of their location.

By registering an account with wpcnt, you acknowledge that you have read this Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or continue using the platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are available through the Information section of this website and are incorporated by reference into our overall agreement with you.

2. Data Controller Information

wpcnt operates as the data controller for all personal information collected through the wpcnt.io platform. As data controller, wpcnt determines the purposes and means by which your personal data is processed. All data-related correspondence, including subject access requests, correction requests, and deletion requests, should be directed to:

• Platform: wpcnt.io
• Support Email: [email protected]
• Response Language: English and Bengali
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6)

3. Information We Collect

3.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal information that may include:

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to verify that you meet the minimum age requirement of 21 years.
• Residential address, including district, division, and postcode where applicable (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and other regions of Bangladesh).
• Email address and mobile phone number used for account communications and two-factor authentication.
• Payment method details, including your bKash, Nagad, Rocket, or Upay mobile number, or the last four digits of your Visa or Mastercard used for transactions. Full card numbers are never stored on wpcnt servers.
• Copies of identity documents (National ID Card, passport, driving licence) and proof of address submitted during KYC verification.
• Communications you send to our support team via live chat or email, including the content of those messages and any attachments.

3.2 Information Collected Automatically

When you access and use the wpcnt platform, certain technical data is collected automatically by our systems. This includes:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type, and version.
• Pages visited within the platform, time spent on each section, and clickstream data showing how you navigate through the site.
• Game session data, including game titles played, stakes placed, wager amounts in Bangladeshi Taka (৳), session duration, and outcomes.
• Login timestamps, session lengths, and logout events.
• Referral source, indicating how you arrived at the wpcnt platform (e.g., direct URL entry, search engine, affiliate partner link).

3.3 Information from Third Parties

wpcnt may receive limited personal information about you from trusted third-party sources in specific circumstances, including:

• Identity verification partners who assist with KYC checks may confirm whether the document details you have submitted match records held in their databases.
• Payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard may provide transaction reference data to confirm that a deposit or withdrawal has been successfully processed.
• Fraud prevention and anti-money-laundering (AML) screening services may flag accounts associated with known fraudulent activity patterns.

4. How We Use Your Information

wpcnt processes your personal data for the following purposes:

• Account Creation and Management: To register your account, verify your identity, and maintain your player profile in an accurate and up-to-date state.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method and to maintain an accurate record of your transaction history in Bangladeshi Taka.
• KYC and Age Verification: To confirm that you are at least 21 years of age and that the payment methods you use are registered in your own name, in accordance with our Terms and Conditions and responsible gaming obligations.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent account activity, bonus abuse, money laundering, collusion, and other forms of platform misuse.
• Customer Support: To respond to your enquiries, resolve account issues, process complaints, and provide assistance via live chat and email in English and Bengali.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling and to proactively offer responsible gaming tools such as deposit limits, session time reminders, and self-exclusion options.
• Platform Improvement: To analyse aggregate usage data and game performance metrics in order to improve the quality, reliability, and range of services available on the wpcnt platform.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws, including the retention of financial transaction records and the provision of information to law enforcement or regulatory authorities when lawfully required.
• Promotional Communications: To notify you of bonuses, seasonal promotions (such as those tied to BPL cricket season, Eid, or Pohela Boishakh), and platform updates — where you have not opted out of such communications.

5. Legal Basis for Processing

wpcnt processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil our obligations under the Terms and Conditions you accepted when registering your account, including identity verification, transaction processing, and account management.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money-laundering requirements, age verification obligations, and lawful requests from competent authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of wpcnt, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: For optional processing activities such as promotional communications, we rely on your consent, which you may withdraw at any time by contacting [email protected] or updating your communication preferences in your account settings.

6. Sharing Your Information with Third Parties

wpcnt does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share your data with the following categories of trusted third parties solely to the extent necessary to provide the services you have requested:

6.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary payment data with your chosen payment provider, which may include bKash, Nagad, Rocket, Upay, Visa processing networks, or Mastercard processing networks. Each of these providers operates under its own privacy policy and applicable financial services regulations.

6.2 KYC and Identity Verification Partners

To fulfil our age and identity verification obligations, we may share your submitted identity documents and personal details with specialist KYC verification service providers. These providers are contractually bound to process your data solely for verification purposes and to apply appropriate data security standards.

6.3 Game Content Providers

Game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other providers may receive a player session token and anonymised session identifier to facilitate game loading and to record game outcomes for audit purposes. These providers do not receive your full name, contact details, or payment information.

6.4 Fraud Prevention and AML Services

We may share account identifiers, IP addresses, and transaction patterns with fraud prevention and anti-money-laundering screening services in order to protect the integrity of the platform and the interests of all players.

6.5 Law Enforcement and Regulatory Authorities

wpcnt will disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally compelled to do so, or where disclosure is necessary to prevent or detect serious crime, protect national security, or protect the vital interests of an individual.

7. International Data Transfers

wpcnt's primary platform infrastructure is designed to serve the Bangladesh market. In the course of operating the platform, some of your personal data may be processed by service providers whose servers are located outside Bangladesh. Where such transfers occur, wpcnt takes reasonable steps to ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh.

By using the wpcnt platform, you acknowledge that your data may be transferred to and processed in countries outside your country of residence. In all cases, wpcnt requires that third-party recipients of your data apply data protection standards consistent with those set out in this Policy.

8. Data Retention

wpcnt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the lifetime of your account and for a minimum period of five years following account closure, in accordance with standard financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five years following account closure or the date of the last relevant transaction, whichever is later, in accordance with anti-money-laundering regulations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction in Bangladeshi Taka, for audit and compliance purposes.
• Support Communications: Retained for three years from the date of the last communication, unless the content is relevant to an ongoing dispute or investigation, in which case it is retained until that matter is fully resolved.
• Marketing Consent Records: Retained for the duration of your consent and for two years following any withdrawal of consent, as evidence of the lawful basis for any communications sent.

When personal data is no longer required for the purposes described above, wpcnt will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Cookies and Tracking Technologies

wpcnt uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device by a website server. The following types of cookies are used by wpcnt:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and enable core features such as the game lobby and your account dashboard. These cookies cannot be disabled without significantly impairing your use of the platform.
• Performance and Analytics Cookies: These cookies collect anonymised, aggregated data about how players interact with the platform — for example, which game categories are most visited, how long sessions last on average, and where players encounter errors. This data is used solely to improve platform performance and does not identify you as an individual.
• Functional Cookies: These cookies remember your display preferences and language settings so that you do not need to reconfigure them on each visit.

wpcnt does not use advertising cookies, retargeting cookies, or any cookie technology that tracks your behaviour across third-party websites. You may adjust your browser settings to block or delete cookies at any time; however, please note that disabling strictly necessary cookies will affect your ability to log in and use the platform.

10. Security Measures

wpcnt applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account data, including hashed password credentials — wpcnt staff cannot view your password in plain text.
• Strict internal access controls ensuring that personal player data is accessible only to authorised staff members who require it for a legitimate operational purpose.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security.
• Monitoring systems that detect and flag unusual account activity patterns, such as login attempts from new devices or geographic locations.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, wpcnt will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

11. Your Data Rights

As a registered player on the wpcnt platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data that wpcnt holds about you, along with an explanation of how it is being used.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held about you is corrected without undue delay.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected. This right is subject to any legal retention obligations that may require us to retain your data for a specified period.
• Right to Restriction of Processing: You have the right to request that wpcnt restricts the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of your data is being investigated.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to wpcnt in a structured, commonly used, and machine-readable format, where processing is carried out on the basis of your consent or contractual necessity.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on wpcnt's legitimate interests. You also have the absolute right to object to your data being used for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

wpcnt will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure that data is not disclosed to or altered by an unauthorised person.

12. Children and Minors

The wpcnt platform is strictly intended for adults aged 21 and above. wpcnt does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that we have inadvertently collected data from a minor, we will immediately close the relevant account, delete the associated personal data to the extent permitted by law, and refund any deposits where possible.

If you believe that a minor may have registered an account on the wpcnt platform, please contact our support team immediately at [email protected]. We encourage parents and guardians in Bangladesh to make use of parental control software to restrict access to online gambling platforms on devices used by minors.

13. Changes to This Privacy Policy

wpcnt reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. Where changes are material, we will provide advance notice to registered players via the email address on file or via a prominent notice on the platform prior to the effective date of the revised Policy.

Your continued use of the wpcnt platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue use of the platform and request account closure in accordance with the account closure procedure set out in our Terms and Conditions.

We recommend that you review this Policy periodically to stay informed about how wpcnt protects your personal data. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which wpcnt handles your personal data, please contact our dedicated support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the wpcnt platform
• Response Languages: English and Bengali
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within five business days. Complex data rights requests, such as subject access requests requiring data compilation from multiple systems, may take up to 30 days to fulfil, in which case we will notify you of the expected timeline upon acknowledgement of your request.