Responsible Gaming
at wpcnt
Gaming should be enjoyable entertainment, not a source of financial stress or personal hardship. wpcnt is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, controlled, and within healthy limits. For adults aged 21 and above only.
Our Commitment
Six Pillars of Responsible Gaming at wpcnt
Every feature, policy, and support channel described below is active on the wpcnt platform right now. These are not aspirational statements — they are the real tools available to every registered player in Bangladesh.
wpcnt enforces a minimum age of 21 years for all players. Every new account undergoes identity verification during the KYC process, and accounts that cannot confirm the required age are immediately closed. We do not accept registrations from individuals under 21, and we actively review accounts where age compliance is in question.
You can set daily, weekly, or monthly deposit limits on your wpcnt account at any time. Once a limit is in place, it takes effect immediately and cannot be increased for a mandatory cooling-off period. This gives you genuine control over how much you spend, without relying on willpower alone. Limits can be set or adjusted by contacting our support team.
If you feel that gambling is having a negative impact on your life, wpcnt offers a self-exclusion option that closes your account for a period of your choosing — from 30 days up to permanent exclusion. During the exclusion period, your account is locked, marketing communications are suspended, and you cannot create a new account with the same credentials.
Long gaming sessions can distort your sense of time and lead to decisions you might not make with a fresh perspective. wpcnt allows you to set session duration reminders that notify you when you have been playing for a specified length of time. Taking regular breaks is one of the most effective responsible gaming habits you can build.
In addition to deposit limits, wpcnt supports loss limits that cap how much you can lose within a defined period. When your losses reach the limit you have set, your session is paused and you are shown a summary of your activity. This tool is particularly useful for players who want to enjoy games like slots and cricket betting without the risk of chasing losses.
Our support team is available around the clock via live chat and email in both English and Bengali. If you are worried about your own gaming behaviour, or that of someone close to you, our team is trained to listen without judgement and to help you access the tools and resources that can make a real difference. You are never alone in this.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following patterns are recognised warning signs that your relationship with gambling may need attention.
Chasing Losses: Continuing to gamble with the intention of winning back money you have already lost, often increasing your stakes in the process.
Borrowing to Gamble: Taking loans, using credit cards, or borrowing money from family or friends in Dhaka, Chittagong, or elsewhere to fund gambling activity.
Hiding Your Activity: Feeling the need to conceal how much time or money you are spending on gambling from people close to you.
Inability to Stop: Repeatedly trying to cut down or stop gambling but finding yourself unable to follow through on that decision.
Neglecting Responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities in Bangladesh or elsewhere because of gambling.
Mood Dependent on Results: Experiencing significant anxiety, irritability, or depression that is directly tied to the outcome of gambling sessions.
Recognising a problem is a sign of strength, not weakness. Please reach out to our support team at [email protected] or use the live chat feature on the wpcnt platform. We will help you activate self-exclusion, set limits, or simply talk through your options — whatever you need, whenever you need it. All conversations are handled in strict confidence.
Player Tools
Take Control with wpcnt's Built-In Safety Tools
wpcnt has built responsible gaming controls directly into the player account system. You do not need to wait for a crisis to use these tools — they are designed for any player who wants to keep their gaming enjoyable and within healthy boundaries. Contact our 24/7 support team to activate any of the following features on your account.
Set a hard cap on how much you can deposit within any given period. Once reached, further deposits are blocked until the period resets or you request a review after the cooling-off window.
Define the maximum amount you are comfortable losing in a set period. Your session pauses automatically when this threshold is reached, giving you time to reflect before continuing.
Receive a notification after playing for 30, 60, or 90 minutes — your choice. Regular breaks help you maintain perspective and make clear-headed decisions throughout your session.
Take a structured break from the platform for 24 hours, 72 hours, or 7 days without committing to full self-exclusion. Your account is temporarily suspended and all marketing is paused during your time-out.
Request account closure for 30 days, 6 months, 1 year, or permanently. During exclusion, your wpcnt account is locked, no new account can be created with your credentials, and all promotional communications stop immediately.
Your full transaction history — every deposit, withdrawal, and wager in Bangladeshi Taka — is available in your account dashboard at any time. Reviewing your activity regularly is a healthy habit that keeps you informed and in control.
Self-Assessment
Is Your Gaming Still Under Control?
Honest self-assessment is one of the most powerful tools available to any gambler. Read through the following questions and reflect on whether any of them resonate with your recent experience. If you answer "yes" to two or more, we strongly encourage you to reach out to our support team.
Have you ever spent more money on gambling than you originally planned, or continued playing after you decided to stop?
Do you find yourself thinking about gambling frequently throughout the day — planning your next session or reliving past wins and losses?
Have you ever gambled to escape stress, anxiety, boredom, or problems in your personal or professional life in Bangladesh?
Have you lied to a family member, friend, or colleague about how much time or money you spend gambling?
Have you ever gambled with money that was intended for essential expenses such as rent, food, utility bills, or bKash/Nagad payments?
Has gambling caused you to feel guilty, ashamed, anxious, or depressed — either during play or after a session has ended?
Have you tried to reduce or stop gambling in the past but found it difficult or impossible to follow through on that intention?
Has gambling affected your relationships, your work performance, or your ability to meet daily responsibilities?
Get Help
Reach Out — We Are Here for You
There is no wrong time to ask for help. Whether you want to set a deposit limit, take a time-out, activate self-exclusion, or simply talk to someone about your concerns, the wpcnt support team is standing by 24 hours a day, seven days a week.
Live Chat Support
Connect with a trained support agent instantly through the wpcnt platform. Live chat is available around the clock and responses are typically within minutes.
Available 24/7
Languages: English and Bengali
Email Support
For detailed responsible gaming requests — including self-exclusion or limit adjustments — email our dedicated team. We aim to respond within 24 hours.
[email protected]Subject line: "Responsible Gaming Request"
Support Hours
Our responsible gaming team operates on Bangladesh Standard Time (UTC+6). No matter when you reach out — morning, evening, or late at night — someone is available.
BST (UTC+6)
365 days a year, no exceptions
wpcnt strictly prohibits access to the platform by anyone under the age of 21. If you are a parent or guardian in Bangladesh and believe a minor may have accessed a gambling platform, we encourage you to use parental control software to restrict access to online gambling sites on shared or family devices. If you suspect a minor has registered an account with wpcnt, contact us immediately at [email protected] and we will investigate and close the account without delay. Protecting young people is a responsibility we share with every adult in the community.
Play Smart with wpcnt
Enjoy Gaming the Right Way
wpcnt is Bangladesh's trusted platform for responsible online entertainment. Explore our games, review our FAQ, or check our Terms and Conditions — all designed with your safety and enjoyment in mind. For adults aged 21 and above only.